DBS 3rd Party Voice Mail Integration

Hardware:

For the best voice mail integration, we recommend a CPC-AII or CPC-B processor card with version 6.0 or higher firmware. To verify your processor, go to any LCD display phone on the system, lift the handset, press "CONF" and dial "7777". The display will indicate both the card type, and the firmware version.

Voice Mail specific features of V6.0 or higher include:
Voice Mail Hunt Group
Automatic Mailbox login
Voice Mail Transfer Key

Hardware Requirements
Third party voice mail interfaces to the DBS system via analog ports.
The following three parts are necessary:

VB-43621A 8 port Analog card (1 per 8 voice mail extensions)
VB-43431 MFR/DTMF Receiver card (1 per cabinet)
VB-2089P SLT Ringer box (1 per cabinet)
Another option is to interface the voice mail via an SLT adapter, Model VB-43709 (Firmware 7.0 and higher only).
The SLT adapter mounts externally and can convert between 1 and 4 digital ports to analog ports.

Programming:

Basic:
System programming is done from the phone(s) connected to port 1 or port 2. When programming mode is activated, the system enters night mode and the programming phone is disabled. All other features of the phone system function normally.
To enter programming mode,
Press "ON/OFF"
Press "PROG"
Dial ##.

The LCD display should now read "Program Mode". Once in program mode, pushing line buttons will take you to different areas of programming.

Programming functions of the 12 line buttons
FF7 Toll Restriction	FF8 ARS	FF9 Copy	FF10 Speed Dial
FF1 System	FF2 CO	FF3 Station	FF 4 Ringing	FF5 FF Keys	FF6 Names

Navigation in programming mode is done with the following keys:
# moves forward one *option*	"hold" moves forward one *port*	"CONF" clears an entry
* moves backward one *option*	"flash" moves backward one *port*

Once a change to a specific field has been made, pressing #, *, hold or flash will save the change.

Voice Mail Specific Programming:
Enter programming mode.

Voice Mail Busy Tone
This option will generate a busy tone to a voice mail port when a caller hangs up. Many voice mail systems listen for a busy tone to verify that a call has completed
Press FF1 (system)
Dial 2#1#21#
Display should reads "SYSTEM 021 : 0 /Voice Mail Busy Tone"
Dial 1 to turn on busy tone
Dial #

AEC Disconnect Time
Sends a disconnect signal to the voice mail system.
Check with VM manufacturer to see haw many milliseconds they require for a positive disconnect.
Press FF1 (system)
Dial 2#1#35#
Display reads "SYSTEM 035 : 0
Dial a number between 1 and 10. (1 equals 100 milliseconds, 10 equals 1 second.)
Dial #

Voice Mail Ports
Program the phone system ports that are connected to the voice mail.
Each card in the system contains 8 ports. If the AEC card that the VM is connected to is the 5th card in the system, the ports would be 41-48
Press FF3 (station)
Dial port number
Dial # # (note extension number)
Dial #
Display should read "EXT XXX 002: 01 / TEL SET TYPE" (XXX=port number)
Dial 10 to make the port a voice mail port
Press hold to go to the NEXT port. The display should show as above, (one port higher)
Dial 10 to make the port a voice mail port, continue until all voice mail ports are programmed.
Dial #

AEC Disconnect Ports
This program tells the system which ports generate a positive disconnect signal Press FF3 (station)
Dial port number
Dial #
Dial 46 #
Display should read "EXT XXX 046: 0 / AEC DISCONNECT
Dial 1 to give the port positive disconnect
Press hold to go to the NEXT port. The display should show as above, one port higher)
Dial 1 to give the port positive disconnect, continue until all ports are programmed.
Dial #

Voice Mail Hunt Group
Voice mail ports need to be set up in a hunt group so that calls will be forwarded to available ports when the system is called.
A pilot number needs to be selected for the hunt group. Any available number from 100-690 can be used. We recommend 444.
Press FF4 (Ringing)
Dial 3#
Dial Hunt group number (Hunt groups are numbered 1 through 8. Use 1 if available)
Dial ##, Enter pilot number (444)
Dial #, Hunting mode should be 0 (terminal)
Dial #, enter transfer extension number (If all VM ports are in use)
Dial #, enter transfer timer
Dial #, enter member extension number (1st VM extension number, *NOT* the port number)
Dial #, enter next member extension number, continue until all VM ports are added to the hunt group
Dial #

Hunt Group Ringing
If the voice mail is to answer incoming calls, hunt group ringing needs to be programmed. Hunt groups are programmed to ring port number.
Hunt group #1 corresponds to port 79 on a CPC-AII card and port 151 on a CPC-B card. Hunt group #2 corresponds to ports 80 and 152, etc.
Do not program the individual voice mail ports to ring. Hunt groups can be programmed to ring immediately or on a delay basis in both the day and night mode.
Press FF4
Dial one of the following:
1# (day ring)
2# (night ring)
5# (day delay ring)
6# (night delay ring)
Dial hunt group port number (79 or 151 if using hunt group number 1)
Dial first trunk number to make ring (2 digits)
Dial #
Display reads "PORT 079-XXX :0" (XXX=trunk number)
Dial 1 to make trunk ring or 0 to make trunk not ring
Press # to advance to the next trunk number and enter 1 or 0 as required.
Dial #

Delayed Ringing
If delayed ringing is used, note that once the delay ringing timer starts, immediate ring ports will stop ringing
To use delay ringing the option must be enabled in system programming
Press FF1 2#1#23#
Display reads "SYSTEM 023 : 0/ DELAYED RING"
Dial 1# to enable delayed ringing
The delay ring time can be set from 4 to 64 seconds.
Press FF1 3#26#
Display reads "TIMER 026 : 00/CO DELAY TIMER"
Enter delay time (0= 4 sec, 1=8 sec, 2=12 sec, etc.)
Dial #

Message Waiting
Message Waiting on code is *4XX (XX =extension number)
Message Waiting off code is *5XX
Voice Mail Message Key
A Voice mail message key can be programmed on any button with lights. A VM message key will flash when a message has been received and can be pressed to automatically login to a mailbox. VM message key is programmed at each phone that needs one.
Press "ON/OFF"
Press "PROG"
Touch button to be programmed
Press "CONF", "AUTO"
Dial VM Pilot hunt number
Press "AUTO"
Dial 9XX (this entry represents one of the ten speed dial buttons on the phone, 900-909)
Press "HOLD"
This programs the button to call the voice mail system and then dial whatever is stored in speed dial location 9XX when answered.
To program additional data into the 9XX bin,
Press "ON/OFF"
Press "PROG"
Press "AUTO"
Dial 900-909 or press the associated speed dial button (lower left is 900, upper right is 909)
Dial any digits that the voice mail needs to login to the mailbox (typically a certain digit plus the mailbox number)
Press "HOLD"

Voice Mail Transfer Key
Voice Mail Transfer Key allows calls can be directly transferred to an individuals mailbox. This feature can be programmed on any key with lights.
Once programmed, calls are transferred to a mailbox by pressing the VM Transfer key, dialing the extension number or pressing a DSS key and hanging up.
VM Transfer key is programmed at each phone that needs one.
Press "ON/OFF"
Press "PROG"
Touch button to be programmed
Press "CONF", "AUTO", "AUTO"
Dial VM Pilot hunt number
Dial any additional digits that the voice mail needs to see *before* an extension number to know to route the call directly to a mailbox, and not a phone
Press "HOLD"

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DBS 3rd Party Voice Mail Integration

Hardware:

Programming: